Analyst, Channel Operations

Position Purpose

The Analyst, Channel Operations provides operational support to Channel stakeholders including non-profit agencies, distribution partners, federal agencies, and internal partners. 

 

Essential Job Functions

• Support product lifecycle management for AbilityOne NSNs including monitoring new product introductions, NSN additions and deletions, SKU transitions, price changes, communication product substitutions/modifications, and ensuring all updates are accurately reflected across distributor files and internal systems
• Assist with operational issues affecting federal customers, including backorders, pricing discrepancies, product availability gaps, and data misalignment across PLIMS, GSA, Amazon, wholesalers, and internal databases
• Support analysis and review of 51.542 sales data
• Maintain, update, and verify product data across channel partner platforms and internal systems, including quarterly product launches and ad-hoc product additions
• Support the quarterly product launch process by entering product specifications, operational contacts, and Safety Data Sheets (SDS) into wholesaler systems to ensure accurate product availability and readiness
• Route pricing inquiries to the appropriate team or channel, ensuring timely and accurate resolution for internal and external stakeholders
• Communicate regularly with channel partners via email to provide timely updates and resolve inquiries related to backorders, pricing discrepancies, product availability, and other supply chain barriers affecting order fulfillment
• Communicate effectively with stakeholders through clear, professional written and verbal correspondence, ensuring alignment with deadlines, organizational expectations, and engagement of internal teams, external partners, and federal stakeholders

 

Other Job Duties

• Attend weekly customer meetings to discuss supply chain issues, provide updates, and collaborate on solutions to ensure program efficiency and continuity
• Coordinate projects and initiatives, including supporting wholesaler sponsorship requests and other program-related activities
• Collect and disseminate product information from NPAs to enhance wholesaler system content, improve data accuracy, and reduce frustrated freight or supply chain disruptions
• Provide ad-hoc analysis support to the channel team as needed
• Support channel team by assisting with planning and event matrix preparation
• Train colleagues and channel partners on new tools, processes, and compliance requirements, with a focus on Excel and pivot tables
• Other duties as assigned

 

Supervisory/Management Responsibilities

This position does not include supervisory responsibilities

 

Travel

This position includes anticipated travel responsibilities:

• Travel up to 10% to visit key customers and stocking partners’ distribution centers, gaining supply chain insights to support resolution of operational issues within the program

 

Experience

• Three (3) to five (5) years of operational support experience, resolution of customer support issues and working knowledge of related industry and business practices

 

Education, Certifications, and Licensure

• Undergraduate degree from a regionally accredited university or college
• An equivalent combination of education and/or experience may also be acceptable

 

 Minimum Technical Skills and Experience

• Proficiency in Microsoft Office, including Outlook, Word and Excel at an advanced level
• Experience using Zoom, Microsoft Teams, and/or other online meeting platforms
• Knowledge of AbilityOne policies 51.540 and 51.542, ensuring compliance with program requirements and supporting accurate reporting and operational processes
• Experience responding to inquiries, resolving issues, and ensuring a positive customer experience while maintaining program compliance 

 

Ideal Soft Skills and Mental Skills

• Strong organizational, analytical, multi-tasking and interpersonal skills required
• Ability to concentrate, prioritize tasks to meet deadlines while maintaining a strong attention to detail
• Ability to thrive in a fast-paced collaborative environment
• Demonstrate reliability and accountability
• Effective communication, decision making, and problem-solving skills
• Ability to make sound decisions and exercise good judgment

 

NIB Core Competencies

• Accountability
• Communication Skills
• Ethics /Integrity
• Customer Care
• Job Knowledge/ Technical Skills
• Process Improvement