Senior Analyst, Product Support - Business Intelligence

Statement of Purpose

Manage data requirements and operational analysis within Channel Management; ensuring excellent service to channel partners and NPAs.

Business Communications

• Employees in Other Divisions Frequently
• Supervisory Personnel Frequently
• Associated Agencies Personnel Frequently
• Federal and/or State Government Agencies Occasionally
• NIB Senior Management Occasionally

Education

Bachelor’s degree from a regionally accredited university or college. An equivalent combination of education and experience may also be acceptable.

Training and Specialized Knowledge

Strong organizational, analytical, multi-tasking, and interpersonal skills required. Ability to prioritize work, meet deadlines, pay attention to details and thrive in a fast-paced environment. Training in and/or knowledge of the AbilityOne program is recommended but not required.

Core Competencies

• Accountability
• Communication Skills
• Ethics /Integrity
• Customer Care
• Job Knowledge/ Technical Skills
• Process Improvement

Experience

6 + years of operational support experience, as well as resolution of operational issues; working knowledge of related industry and business practices; MS Office. Three (3) plus years of Business Intelligence (BI) experience.

Travel

Up to 10%

Specific Duties and Responsibilities

Manage the administrative and operational tasks as it relates to product data to include the following duties:

• Develop, design, and manage business intelligence solutions for the organization
• Responsible for executing operational BI queries and generating reports and dashboard analysis
• Working alongside team to collect data and execute processes to align with the mission
• Uses business intelligence data and tools to identify and monitor current and potential trends for the purpose of streamlining and improving the operations
• Help identify distributor and federal product requirements to assist in improving NIB’s business intelligence solutions
• Ability to develop executive summaries to leadership
• Responsible for ensuring that product information is accurately stored and incorporated into applicable business intelligence tools
• Monitor channel partners product requirements and communicate potential implications to NPAs regarding non-compliance
• Continually monitor data collection and communicate finding to leadership

• Participate in NAEPB office and Jan/San product subcommittee groups meetings to improve NPA support of data files and education on requirements
• Support Channel Operations Team on ad-hoc projects